Support
If your question is not covered below, write to us directly. We usually reply within 2–3 business days.
[email protected]Frequently asked questions
I forgot my password, what should I do?
Tap “Forgot password” on the sign-in screen. A reset link is sent to the e-mail address linked to your account. If it does not arrive within a few minutes, check your junk/spam folder.
I was playing as a guest and lost my progress.
Guest progress is stored only on the device you played on; since no account is created, it is not backed up to the server. It does not carry over when you change devices or delete the app. We recommend creating an account so your progress is kept.
I lost connection during an online match, what happens?
For short drops the app reconnects on its own and you return to the match where you left off. If you cannot return for a longer period, a computer player temporarily takes over your seat and the match continues.
What are diamonds and rubies for?
Both are for cosmetic items only: card decks, table themes, avatar frames and the like. They give no advantage in the game, cannot be converted to real money and cannot be transferred between accounts.
How do I report or block a player?
Open the Friends screen from the main menu. If the player is not on your friends list, search for their username. Tap their row to open their profile; the window that opens has Block and Report options. Blocking ends your friendship if there is one and clears pending friend requests in both directions. Reports are sent to us and reviewed.
I want to delete my account.
In the app, go to Settings → Delete account. For details, and for what to do if you cannot access the app, see the account deletion page.
Account deletion →